Privacy Policy

Instant Mobile Fix is a mobile phone and gadget repair business based at 150 Desborough Road, High Wycombe, HP11 2QA. We are the data controller responsible for your personal information. If you have any questions about this policy, you can contact us at hello@instantmobilefix.co.uk.

When you book a repair or contact us, we may collect the following information:

• Contact details: your name, phone number, email address, and postal address
• Device details: the make, model, and description of the fault for the device you want repaired
• Booking details: the service you have requested and any notes you provide

We only collect information that we need to provide our repair services and communicate with you about your booking.

We use the information we collect to:

• Process and manage your repair booking
• Contact you about your booking, quote, or repair status
• Provide our repair services, including doorstep visits where arranged
• Respond to your enquiries and provide customer support
• Send you occasional marketing about our offers, discounts, and similar repair services, where you have not opted out (see the Marketing section below)
• Keep records for accounting and tax purposes

We process your personal information on the following legal bases:

• Contract: to fulfil our agreement to repair your device
• Legal obligation: to keep records required by law, such as for tax and accounting
• Legitimate interests: to communicate with you, to send marketing to existing customers and enquirers about our own similar services (you can opt out at any time), and to improve our services, provided this does not override your rights

If you are an existing customer, or you have booked a repair or sent us an enquiry, we may occasionally contact you by email about our offers, discounts, and similar repair services. We do this under the "soft opt-in" allowed by UK marketing law.

When you make a booking or send an enquiry, we tell you this and give you the chance to opt out. Every marketing email we send includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing us at hello@instantmobilefix.co.uk. Opting out of marketing will not affect any repair or service you have booked with us.

We will never sell your details, and we will never pass them to third parties for their own marketing.

We do not sell your personal information. We only share it where necessary to provide our services:

• Payment providers: when you pay for a repair, your payment is processed securely by our payment providers, Stripe (for online payments) and Dojo (for card machine payments in store). We do not store your full card details ourselves.

Other than this, your information is kept internal to Instant Mobile Fix and is only accessed by staff who need it to carry out your repair. We may also disclose information where required to do so by law.

We keep your booking and contact records for as long as needed to provide our services and to meet our legal obligations. In practice, we retain records related to repairs and payments for up to 6 years, in line with standard UK requirements for keeping financial and business records. After this period, we securely delete or anonymise your information.

Under UK data protection law, you have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where there is no legal reason for us to keep it
• Object to or restrict how we use your information
• Request that we transfer your information to another provider

To exercise any of these rights, please contact us at hello@instantmobilefix.co.uk. You also have the right to complain to the Information Commissioner\047s Office (ICO) at ico.org.uk if you are unhappy with how we handle your data.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes limiting who can access your data and using secure systems for bookings and payments. While we work hard to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website uses cookies and analytics tools, including Google Analytics (via Google Tag Manager), to understand how visitors use the site. Analytics data is collected anonymously. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the date at the top of this page shows when it was last updated.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@instantmobilefix.co.uk
• Phone: +44 1494 444439
• Address: 150 Desborough Road, High Wycombe, HP11 2QA